Employee Assistance Program

We all face challenges in life that can result in worry, frustration and distress. You may need legal or financial advice, or personal support and guidance to help you stay healthy – both physically and emotionally.

Powered by LifeWorks, the EAP provides employees with confidential support, information, advice and specialist counselling. The service is available either online or on the telephone 24 hours a day, 7 days a week.

Eligibility
All employees of Databricks United Kingdom are eligible from their date of hire. Immediate family members have access to support from LifeWorks with the exception of legal advice and structured counselling services. LifeWorks also cannot support children under the age of 16. Should a child of this age have an issue with which he or she needs help, a parent may call on his/her behalf and LifeWorks will provide tools and guidance on how to support further.

How to access

Download the free app on Android or iOS - simply search for "LifeWorks".
Open the app and click login or choose sign-up to create a personal account (Username and password: generaliuk)

Alternatively, visit generali.lifeworks.com
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EAP FAQs

Is the EAP confidential?
Yes, the LifeWorks Employee Assistance Programme (EAP) is confidential. No one, not even your spouse/partner nor Databricks, will know you contacted LifeWorks without your express written permission.

When can I contact LifeWorks?
You can contact LifeWorks any time, 24 x 7 x 365.

How often can I contact LifeWorks?
You can access all the digital content and/or contact LifeWorks as often as you need.

Is there any limit on counselling services via LifeWorks?
You have access up to 6 complimentary sessions of face-to-face counselling per issue. Telephonic counselling is also available.
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Bereavement Counselling & Probate Services

Powered by LifeWorks, Bereavement Counselling offers unlimited access to a 24/7 bereavement helpline, and up to six face-to-face or structured telephone sessions with a qualified counsellor. The service is offered to employees, their immediate family members and work colleagues at an emotionally challenging time.

Eligibility
All employees of Databricks United Kingdom and their immediate family members are eligible from their date of hire.

How to access
Contact through confidential telephone helplines 0800 980 6559 or from abroad +44 41 846 1686

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Employee Assistance Program

Time Off & Leave Questions?

EAP FAQs